Pricing
All prices are in Australian Dollars and are subject to change without notice. Prices are available by contacting MGCARE HEALTH SERVICES. From time to time, there may be discounts for specific individuals, including but not limited to Pensioners, Low Income Card Holders, and Community Partners.

Goods and Services Tax (GST)
GST is applied to relevant services and will be included in the quoted fee for the service or product.

Consent
By attending your appointment with MGCARE HEALTH SERVICES, you provide implied consent for the assessment of your condition. Our health professionals will seek further consent before commencing treatment.

Personal Information Handling
MGCARE HEALTH SERVICES collects details for several reasons, including treatment diagnosis, marketing, communication, and account management. By attending MGCARE HEALTH SERVICES and providing these details, you consent to their use under Australian privacy principles, the Spam Act, and the Privacy Act.

Privacy
MGCARE HEALTH SERVICES adheres to AMA guidelines on patient privacy and confidentiality. A link to the guidelines is available on our website.

Communication
MGCARE HEALTH SERVICES will use your details to contact you regarding appointment reminders, updates, marketing emails, newsletters, or general interest items. You can unsubscribe at any time or contact MGCARE HEALTH SERVICES to be removed from the contact register. While we adhere to the Spam Act, we strive to comply with your requests.

Data Security
MGCARE HEALTH SERVICES ensures the highest level of data security. We use third parties with excellent records in data management to safeguard your records. To request data removal, please contact MGCARE HEALTH SERVICES.

Accounts
MGCARE HEALTH SERVICES does not hold personal accounts. All private accounts are payable at the time of consultation. Approved third-party payable accounts may be started under appropriate conditions, including Workers Compensation Claims, Motor Vehicle Accident Claims, current NDIS plans, and DVA Gold card holders with appropriate referrals.

Payment
Payment is due at the time of consultation. MGCARE HEALTH SERVICES accepts various payment methods, including cash, credit card, and private insurance cards from approved insurers. Amex is not accepted. MGCARE HEALTH SERVICES reserves the right to charge a credit card fee.

Cancellation and Late Appointments
Appointments requiring rescheduling or cancellation should be done at least 24 hours in advance. MGCARE HEALTH SERVICES reserves the right to charge a cancellation fee of no more than the cost of the appointment. If you are late, depending on the healthcare professional’s availability, you may only receive the remaining time of your appointment.

For NDIS appointments, 48 hours’ notice is required for cancellations. Failure to provide notice will result in billing from the participant’s NDIS plan.

Complaints
Clients can make formal and informal complaints through email at info@mgcarehealthservices.com.au. Complaints will be handled promptly, and clients will be informed of the process and outcome.

Guarantee
At MGCARE HEALTH SERVICES, we do not guarantee specific treatment outcomes, as results may vary based on individual circumstances. However, our highly trained healthcare professionals are committed to providing the best possible care to support clients in achieving their goals. Regardless of the outcome, clients acknowledge that services were rendered, and no refunds will be issued based solely on treatment results.

Satisfaction Promise
While we cannot guarantee specific outcomes, we are committed to ensuring your satisfaction with the care provided. If you are dissatisfied with a service, we will refund the cost of your last treatment and assist in finding appropriate care, either through our internal team or an external provider.