Frequently Asked Questions
Got questions? Find the answers you need here with our frequently asked questions.
We know that navigating care options can be overwhelming, so we’ve put together answers to the most common questions to help make things clearer.
How does this work?
Contact us to book an appointment. We’ll conduct a thorough assessment in your home or online, provide treatment and guidance, and create a personalised plan that suits your needs.
What areas do you service?
We’re based in Clyde, VIC, and travel up to 30 minutes in South-East Melbourne. Locations beyond this range may be arranged, contact us for details.
Do you offer NDIS support?
Yes, we provide a range of NDIS services, including physiotherapy, nursing, personal training, and support services.
Is there a travel fee?
There’s no extra charge for locations within a 30-minute drive from Clyde, VIC. Additional costs like tolls or paid parking may apply for longer distances.
Do you offer free consultations?
Yes, we offer a free consultation to discuss your needs and ensure we’re the right fit for you.
What payment methods do you accept?
We accept bank transfer, direct debit, credit cards, and approved private insurance cards. Amex is not accepted.
Can I book regular ongoing appointments?
Absolutely! We can schedule ongoing sessions to support your long-term health and wellbeing.
How do I cancel or reschedule?
Please provide at least 24 hours’ notice for cancellations. NDIS participants require 48 hours’ notice to avoid charges.
We offer a free consultation so you can ask questions, explore your options, and feel confident that you’ve found the right support for your needs.
